Chow Bella Returns Policy
I want you (and your pet) to be delighted with your order. If you’re not completely happy, I do accept returns on non-personalised items.
Return window
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Returns are accepted within 30 days of delivery.
Return cost
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UK customers: Returns of non-personalised items are free of charge. I’ll email you a prepaid returns label or arrange a courier collection from your address.
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Overseas customers: If you are returning an item from outside the UK, you will be responsible for the return postage cost.
Items that cannot be returned
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As each bowl is handmade and personalised to order, personalised items cannot be returned unless they arrive damaged or faulty.
How to request a return
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Email me at claire@chow-bella.co.uk with your order number.
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UK customers will receive a prepaid label or collection service.
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Overseas customers will need to arrange and pay for return shipping.
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Repack your item securely, and I’ll handle the rest.
Refunds
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Once I receive your return, I’ll process your refund within 5 working days to your original payment method.
Other information
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Refunds: Only available on non-personalised items.
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Late or missing refunds: Check with your bank/credit card provider, as it may take time for refunds to appear. Contact me if there’s a problem.
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Sale items: Only regular-priced items may be refunded. Sale items cannot be refunded.
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Exchanges: I can replace items if they are defective or damaged. Please email me first.
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Gifts: If your item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit once the return is received.
