FAQs
Your Questions Answered
Ordering a handmade Chow Bella bowl is a little different from clicking “Buy Now” on Amazon. If you still have questions after reading this, just email claire@chow-bella.co.uk or WhatsApp 07876 510732.
Ordering & Lead Times
How long will my order take?
The average lead time is 4–5 weeks from order to dispatch.
Why does it take that long?
Each bowl is handmade, and I usually have a waiting list of around 100 orders. You'll get progress emails, and you're always welcome to ask where yours is in the queue.
Do you offer an express service?
I do! For an extra £10 per bowl, I can prioritise your order (depending on capacity). It will still take at least 2 weeks to allow for drying and firing.
Colours & Customisation
Can I request a custom colour?
Yes—just choose “custom colour” when ordering and leave a note. Paint names or Pantone codes help! Bright pinks can’t be achieved in ceramics.
Where can I see colour examples?
Check the product pages or my Instagram for recent bowls. I can send you examples if you're unsure.
Sizes & Styles
I’m not sure what size I need—can you help?
Yes! Sizes and recommended breeds are listed on each product. You can also send me a photo of your dog for a more tailored suggestion.
Do you offer slow feeders?
Yes—select “Go-Slo” at checkout. They're brilliant for dogs who bolt their food.
Do you offer raised bowls?
No—not at this time.
Delivery & Returns
Do you deliver internationally?
Yes! I ship worldwide. Please note that any customs fees or import taxes are the buyer’s responsibility.
Are the bowls dishwasher/microwave safe?
Yes—except for bowls with transfers, which are microwave safe but should be hand washed.
Can I cancel or return my order?
You can cancel within 7 working days of ordering. I don’t accept returns on personalised items, but non-personalised items can be returned with free postage.
Still unsure? Just drop me a message—I’ll be happy to help.
