PLEASE NOTE, WE ARE CURRENTLY CLOSED FOR PERSONALISED ORDERS DUE TO UNPRECEDENTED DEMAND. WE WILL NOT RE-OPEN UNTIL TOWARDS THE END OF DECEMBER.
Ordering your first Chow Bella personalised pet bowl can be a little bit daunting with all the choices. If you don't find the answer you're looking for below, please feel free to contact me (firstname.lastname@example.org or tel 07876 510732) and I'll be happy to help.
1. How long do the bowls take?
Every single personalised bowl and treat jar is handmade from scratch so that it is completely unique to you. I am a one woman business, which means there is a waiting list of 2-3 weeks. I aim to despatch all orders 4-5 weeks from the date that the order was made, so for example if you placed your order on 2nd January, you should expect it to be despatched by 2nd February.
2. Where can I see examples of the bowls and available colours?
If you scroll through the gallery for each type of bowl there are examples of the colours available. If you need more help, just drop me a line.
3. I'm not sure what size I should order, can you help?
The sizes of the bowls are stated on each bowl type with recommendations for what size of dog they would suit, but please do check the dimensions before ordering, as I cannot be held responsible if the wrong size is ordered.
4. Is it possible to have a slightly different size made?
Absolutely! Please drop me a line with what you'd like. Ideally I need you to specify the dimensions that you'd like, as although I can hazard a guess at what might work for your dog, it will only be a guess!
5. Can I have a different colour to those shown?
Yes you can. I hold stock of all colours on the drop down menu but can order in other colours at a cost of £4 per colour. If you'd like a special colour, please pick "ivory", and add a note at the checkout, if possible with a pantone reference so that I can find the best match possible. Please note that some colours, like very bright pinks, are not possible to achieve in ceramics.
6. Why do the bowls take so long?
Every single bowl is handmade from scratch and needs time to dry out before going through two rounds of firing. As I am a one woman business I also have a waiting list, so I normally make bowls around two weeks after they have been ordered, and they then need two weeks for the drying and firing process to happen. You will receive an update once your bowl has been physically made so that you're kept in the loop. Please see here for more information on how the bowls are made.
7. Are the bowls dishwasher safe?
Yes, unless they have transfers (which will be clearly stated). Because I put a clear glaze on top of the colour, the bowls are dishwasher safe and the colour and wording will not fade, unlike other bowls where transfers are used. I recommend using the Glassware setting or a lower temperature.
8. What are your material and eco credentials?
All bowls are made with British made clay. The colours and glazes are imported from the US and are food safe. The bowls are fired in electric kilns, with all of our electricity coming from renewable sources, and are posted in 100% biodegradeable packaging.
9. Can I cancel or amend my order?
You can cancel or amend your order within 14 days of the order date. This must be done in writing. Refunds will be back to the original payment method and may take up to 5 working days to be credited.
10. I've received my bowl but something is wrong, what should I do?
Please contact me as soon as possible but ideally within 5 working days of receipt. Very occasionally things do go wrong (I am only human!) and I will do my utmost to put any errors right as soon as possible. It is really helpful if you can email me pictures showing the problem as this helps speed up the process.
11. I've had my bowl for a while and have chipped or cracked it. Can anything be done?
If your bowl has a minor chip on the rim, whilst I can't get rid of the chip, I can re-colour and re-glaze it so that it is still watertight - if you are interested in this please contact me with photos. There is a fee of £10 for this service which includes postage back to you. You will be responsible for the cost of returning the bowl to me. If the bowl is cracked then unfortunately there is nothing I can do.
12. Do you sell wholesale?
I do sell wholesale as long as I feel there is a good "fit" for my products. I do not offer dropship or personalised bowls wholesale. Please contact me for further information.
13. Do you accept returns?
On personalised items I cannot accept returns. On non-personalised items I can, but you must cover the return postage.