Commissioning a bowl
Upon receipt of your order you are deemed to have commissioned me to hand make your bowl(s) to order following your colour choice, wording and symbols exactly. Please therefore make sure that everything is correct when you receive your order confirmation.
By commissioning a hand made bowl you are accepting that there may be slight imperfections due to the nature of the processes involved. All bowls are thrown, painted, turned and glazed by hand (see here) and are therefore likely to have for example visible brush strokes, slight variations in glaze thickness and slight variations (by 1-2mm) in size where you have ordered more than one bowl of the same size. Every effort is made to make each bowl as perfect as possible and the examples shown on this website should give you a good indication of the quality of the finished product. If you are unhappy with your bowl for any reason please do contact me to discuss.
Once your bowl has been made you will receive an email informing you that it is in the process of being fired and will be despatched shortly. You will then receive a despatch note a few days later.
Standard despatch is 4-5 weeks from the date of your order. This is because of high demand on the bowls and because of the time needed to dry the clay out fully and fire it. During the Christmas period despatch may take up to 6 weeks but all Christmas orders will be despatched by 20th December at the latest.
Your bowl will be carefully wrapped in bubblewrap and a strong box, and sent by Royal Mail Tracked 48 or courier within the UK (overseas orders are all sent by courier). Delivery is usually 2 working days from despatch but please allow up to 5 working days before chasing.
If your bowl arrives damaged in transit, please email me immediately with photos showing the damage. I cannot claim compensation for breakages as no carrier covers ceramics for breakages, but I will remake the bowl free of charge as soon as humanly possible.
If the delivery company are unable to deliver (eg due to an error with the address or the parcel not being collected), and the parcel is then returned to me, you will be liable for the cost of redelivery. For a single, medium sized bowl this will be £4.60.
In line with distance selling regulations you have 14 days from the date of your order in which you may cancel.
Refunds may be given where I am unable to fulfil an order within a reasonable time frame due to technical issues, illness or other personal circumstances, or where your bowl has arrived with a fault. Refunds cannot be given if you have changed your mind about the colours or wording of the bowl or have ordered the wrong size.
If you are unhappy with your bowl please contact me within 7 days of receipt to discuss.
Your details will never, ever be passed onto any third party organisation. Chow Bella may from time to time send out promotional emails to the address you give on your order. You may opt out of these at any time.
Name of company
Chow Bella (Sole Trader)
Mount Pleasant Road
Tel: 07876 510732